Motivated and results-oriented professional with 6+ years of experience in customer service and team leadership across
fast-paced industries. Known for building strong client relationships, delivering high-impact training, and exceeding
performance targets. Skilled in communication, people management, and driving operational success — now seeking to leverage
these strengths in a Business Development Manager role to support company growth and strategic objectives.
Professional Experience
Customer Experience Partner – Mercedes-Benz
Nov 2023 – May 2024
Acted as a key liaison across multiple departments, addressing and resolving high volumes of customer queries with speed and professionalism.
Delivered a luxury-standard experience to over 70 daily clients while maintaining precision and consistency.
Supported cross-functional collaboration to ensure alignment with premium brand expectations.
Recognized for going above and beyond in customer care, boosting client retention and satisfaction.
Barista Maestro / Store Launch Team – Costa Coffee Drive-Thru
Oct 2022 – Aug 2023
Spearheaded the successful opening of a new drive-thru location, training all staff including management to franchise-leading standards.
Consistently exceeded KPIs in sales, customer feedback, and audit performance.
Led a high-performing team in achieving a top 3 ranking across the franchise for four consecutive months.
Designed and delivered regular training and development sessions to build a confident, sales-focused team culture.
Barista / Barista Maestro – Costa Coffee
Aug 2017 – Oct 2022
Developed deep expertise in customer engagement, up-selling, and conflict resolution.
Maintained exceptional speed and accuracy during high-volume service, processing up to 80 transactions per hour.
Built repeat customer relationships through exceptional service and product knowledge.
Took on increasing responsibilities, including team supervision and store operations.
Key Skills
Client Relationship Management – Able to foster long-term business relationships built on trust and value.
Sales & Target Achievement – Proven track record of exceeding performance goals and driving team success.
Team Leadership & Training – Experienced in developing others, managing morale, and mentoring new talent.
Strategic Communication – Articulate in both written and verbal communication, with a clear, persuasive style.
Operational Excellence – Detail-oriented, organized, and proactive in identifying areas for improvement.
Education
De Montfort University – BA (Hons) Film Studies (2:1, 2022)
Park Hall Academy Sixth Form
A Level: Media Studies (A)
BTEC Level 3: Health & Social Care (Distinction*), Performing Arts (Distinction*)
AS Level: English Literature (A)
Park Hall Academy
GCSEs: English Language (A), English Literature (A), Maths (B), Science (B), French (B), Citizenship (A), History (B), Drama (A)
BTEC Level 2: Performing Arts (Distinction)